FAQs and Answers to Many Questions
Below, we answer frequently asked questions about ordering, shipping, and returns. We also provide answers regarding our products.
Support / FAQs
Ordering & Service
How do I order on PureRAw?
You go to the product page, select the variant and quantity, add the item to the cart, and then proceed to checkout. There, you enter your shipping details, choose your preferred payment method, and confirm the order. Upon completion, you will receive an order confirmation via email, and shipping will commence according to the stated delivery time.
Welche Zahlungsmethoden akzeptiert ihr?
Wir akzeptieren verschiedene Zahlungsmethoden, darunter gängige Kreditkarten (Visa, Mastercard, American Express), PayPal sowie weitere sichere Online-Zahlungsplattformen. Du kannst dir sicher sein, dass deine Zahlungsdaten geschützt und für eine sichere Transaktion verschlüsselt sind.
Wie lange dauert es, bis ich meine Bestellung erhalte?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Kann ich meine Bestellung verfolgen?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
Was ist, wenn ich Fragen habe oder Hilfe bei meiner Bestellung benötige?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support / FAQs
Shipping and Returns
Bieten ihr internationalen Versand an?
Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.
Wie lange dauert der Versand?
Shipping times may vary depending on your location and the shipping method chosen. Typically, domestic orders within [Country] are delivered within 3-5 business days. International shipping times may range from 7-14 business days, depending on the destination. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
Wie lauten Ihre Rückgabebedingungen?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.
Wie leite ich eine Rücksendung ein?
Initiating a return is easy. Simply contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.
Was passiert, wenn meine Bestellung beschädigt ankommt oder es ein Problem mit dem Produkt gibt?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.
Support / FAQs
General Questions about our Products
Sind Ihre Produkte vegan?
Yes, all our products are 100% vegan. We are proud to offer a wide range of food that is free from any animal-derived ingredients or by-products.
Sind Ihre Produkte biologisch?
Absolut! Wir legen bei unseren Rezepturen großen Wert auf die Verwendung biologischer und natürlicher Inhaltsstoffe. Unsere Produkte werden sorgfältig hergestellt, um die Kraft der Natur zu nutzen.
Sind Ihre Produkte tierversuchsfrei?
Yes, we are proud to be a cruelty-free brand. We do not conduct any animal testing, and our products are certified cruelty-free by reputable organizations. We believe in the ethical treatment of animals and ensure that our products are developed without any harm to our furry friends.
Was sind die Hauptzutaten Ihrer Produkte?
We use a wide range of natural and organic ingredients in our products. Each product has a unique formulation designed to provide specific benefits. Common ingredients you'll find in our products include botanical extracts, plant oils, vitamins, and minerals, all carefully selected for their nourishing your body.
Sind Ihre Produkte für eine glutenfreie Ernährung geeignet?
Ja, unsere Produkte sind für eine glutenfreie Ernährung geeignet. Wir wissen, wie wichtig es ist, unterschiedlichen Ernährungsbedürfnissen gerecht zu werden; daher sind all unsere Produkte glutenfrei hergestellt, damit jeder unsere köstlichen und nahrhaften Angebote unbesorgt genießen kann.
Bieten Sie Produkte für spezifische Hautprobleme an?
Yes, we offer a variety of products tailored to address specific skin concerns such as dryness, acne, aging, and sensitivity. Our range includes moisturizers, serums, cleansers, masks, and more, each formulated to target and improve specific skin issues. Explore our product descriptions or reach out to our customer support team for personalized recommendations.
FAQs
Chlorella Vulgaris
What form of vitamin B12 is in PureRaw Chlorella?
Only bioavailable forms could be detected in our Chlorella: a mixture of adenosylcobalamin (approx. 76%) + methylcobalamin (approx. 14%) (both vitamin-active) and traces of hydroxocobalamin (approx. 10%) (converted by the body into the vitamin-active form).
Learn more about Chlorella and Vitamin B12:
What is the packaging made of?
Our Chlorella is optimally protected with our membrane can and an aluminum-free inner coating (SiOx). The lid is made of plastic, and the tinplate base gives the can more stability. These packaging materials are particularly well suited for food products, their shelf life, aroma, and moisture protection.
Does Chlorella contain spermidine?
Yes - and in impressive quantities. While wheat germ, soybeans, or pumpkin seeds are valued as natural sources of spermidine, chlorella contains multiples of their amounts, with approximately 630 - 1000 mg/kg, and is therefore a particularly rich, plant-based source. The daily dose of 3 g of chlorella contains approx. 2-3 mg of spermidine.
Is Chlorella pyrenoidosa or Chlorella Vulgaris better?
Since 1992, it has been known that the former do not exist at all. It is an outdated scientific term.
Do Chlorella cell walls need to be broken?
In fact, studies have shown no significant increase in bioavailability through micronization, i.e., breaking open cell membranes. The type of drying is much more important. Tray dryers used to be common. However, spray drying significantly increased digestibility. It is also little known that chlorella with broken cell walls binds heavy metals less effectively than the intact variety.
More about Chlorella and cracked cell walls:
How much chlorella can I take per day?
Recommended intake: Approx. 1 g per 25 kg body weight. Tablets: Take 2 x 5 tablets per day (10 tablets à 300 mg = 3 g) with some water.
Chlorella for the first time?
Start with a low daily dose and gradually increase it to the recommended amount. The dosage of Chlorella can be adjusted to individual needs.
Does chlorella contain sugar?
The sugar content in the nutritional information is not added sugar. These are natural plant ingredients. Sugar is a product of photosynthesis and is found in all plants.
Is salt added during chlorella cultivation in the glass tubes?
No, salt (sodium chloride) is not used for cultivating Chlorella algae.
Does chlorella contain iodine?
Since Chlorella is a freshwater algae, there is no iodine source in the medium and therefore no iodine can be enriched there. Iodine is only present in traces.
How does chlorella affect health?
Since we are hardly allowed to make any statements on this, we recommend reading the special issue 04/2017 "The Microalga Chlorella" from "Die Naturheilkunde" by Forum Medizin Verlag, in which graduate biologist and algae specialist Jörg Ullmann from the Algae Farm in Klötze discusses the current state of science on Chlorella and its effective mechanisms of action to support natural detoxification. The article discusses, among other things, Chlorella species; the potential of microalgae to mobilize, bind, and excrete harmful substances such as dioxins, pesticides, or heavy metals like lead, mercury, or arsenic; contained antioxidants and the antioxidant potential; effects on the immune system; and quality criteria for Chlorella products. Many fundamental questions about Chlorella that repeatedly arise are also answered here, and incorrect information that causes confusion is clarified. Some examples can be found on this page. Much information can also be found in the author's blog "The World of Algae."
Can't find an answer? Write to us.
